ALL Features
Call Management Features with AI Insights for Any Business
Manage calls, messages, and voicemails in one unified callbox, powered by AI-generated call reports for deeper insights. Using VoIP technology to make calls over the Internet with virtual phone numbers from over 100 countries.
AI-powered Call Report for Customer Insights
Call Summary
Receive concise call summaries. Our AI-powered phone system helps you quickly review details without listening to lengthy recordings.
Call Transcription
Convert calls into text for easy reference and analysis. Document every spoken detail for future use with 99% accuracy.
Sentiment Analysis
Understand customer emotions with sentiment analysis. Our Intelligent phone system filters out positive, negative, and neutral interactions.
Most-Used Words
Identify commonly used words during calls. Insights into customer concerns and recurring topics from calls and SMS.
Reason for Call
Our business phone system uses artificial intelligence to provide you with the reason for calls and help you understand customer needs.
Call Conclusion
Gain instant insights into call outcomes. AI-generated call conclusions help you quickly determine the need for follow-ups or further engagement.
Building Professional Image With Business Phone Numbers
Virtual Phone Number
Make calls and SMS over the internet. You can access virtual numbers from over 100 countries and establish a global presence.
Local Phone Numbers
Strengthen your business presence with local numbers that create familiarity and trust no matter where your customers are.
Toll-free Numbers
Provide a toll-free contact option so your customers can reach you easily. It improves accessibility without incurring caller charges.
Phone Number Availability Checker
Quickly check the availability of numbers across regions. We ensure you find the best number for your needs.
Number Sharing
Share one business number among multiple team members for accessibility and faster response times.
Number Porting
Transition your existing numbers to Calilio to keep your business contacts intact while avoiding downtime.
Call Management Tools
Call Transfer
Redirect calls to another agent or department smoothly. It ensures customers reach the appropriate contact quickly.
Call Forwarding
Forward calls to designated numbers. Keep your business accessible and ensure no call goes unanswered.
Automatic Call Distribution (ACD)*
Distribute incoming calls to the right agents based on pre-set criteria, improving response times and customer satisfaction.
Call Flip/Call Pulling*
Transfer ongoing calls between devices. Stay connected while switching locations or devices.
Unified Callbox
Access all calls, messages, and voicemails from one unified platform for simplified call management and tracking.
Click-to-call
Enable instant calling from a web browser for improved accessibility. You no longer need to dial the number manually.
Web Dialer (Webphone)
Make and manage calls directly from your dashboard, streamlining communications without additional hardware.
Voicemail & Messaging
Voicemail
Capture voice messages when calls go unanswered. It ensures no important message is missed even outside working hours.
Voicemail to Email
Receive voicemails as audio files via email, allowing easy access and prompt responses.
Voicemail Transcription
Convert voicemail messages into text for faster review. You can prioritize responses and organize messages easily.
SMS / Message Filter
Sort incoming texts based on specific keywords or criteria, reducing spam and focusing on important messages.
Call Notes/Call Tags
Add notes and tags to calls for easy categorization and quick retrieval. Keep your customer contacts well-organized for follow-ups.
Ringless Voicemail (RVM)*
Deliver voicemails directly to inboxes without ringing, offering a non-intrusive way to connect with customers.
Text Forwarding*
Forward SMS messages to another device, ensuring critical messages are seen and acted upon immediately.
Advanced Call Routing
IVR (Interactive Voice Response)
Guide callers with automated voice prompts - route them to the right department without manual assistance.
Call Routing
Direct calls based on customized rules. It ensures each call reaches the appropriate person or department.
Auto Dialer
Automate outbound calling to reach more customers faster, ideal for sales and follow-ups.
CNAM*
Identify callers instantly by name and number. It provides context before answering calls.
Call Masking*
Display alternate numbers to protect caller identity, enhancing privacy during interactions.
Custom Caller ID
Customize outbound caller IDs for consistency and professionalism. Call your customer with different numbers but display the same number.
Collaboration Tools
Conference Calls
Connect multiple parties on the same line, enabling team discussions and client meetings without physical presence.
Member-to-Member Communication
Facilitate direct communication between team members. Quick collaboration and improved internal connectivity.
Multiple Agent Groups
Segment agents into specific groups. Better call distribution and optimized departmental workflows.
Ring Strategy
Use simultaneous, cyclical, or round-robin ringing to ensure prompt answers and minimize missed calls.
Call Whisper
Coach agents during live calls without customer awareness. It ensures quality guidance and enhanced support.
Call Monitoring
Listen in on live calls to assess agent performance. High service quality and immediate feedback.
Call Tracking & Analytics
Call Analytics
View detailed call metrics to understand performance trends, customer needs, and areas for improvement.
Real-Time Dashboard
Track live call data for informed, on-the-spot decision-making and improved call center management.
Agent Reporting
Tracking productivity and setting benchmarks. Receive detailed reports on agent activities and performance.
Call History
Access call logs to keep a record of all communication for reference and accountability.
Call Queue
Serve customers in order. Handle multiple callers with a virtual queue for reduced wait times and customer satisfaction.
Productivity & Workflow Optimization
Canned Response
Use saved replies for common inquiries. Canned responses reduce response time and increase accuracy.
Do Not Disturb Mode
Block calls temporarily to maintain focus, automatically redirecting voicemails if needed.
Notification Alerts
Get instant alerts for new calls, messages, or activity in your workspace, and stay updated on all communications.
Business Hours Setting
Set and manage call availability to control incoming calls based on your operating hours.
Port Phone Numbers to Calilio
Easily transfer your existing phone numbers to Calilio, maintaining your business continuity while benefiting from our advanced call monitoring capabilities and features.
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Scalable Communication Solutions for Businesses of All Sizes
Calilio has robust features that support businesses of every size, from startups to enterprises. Choose a plan that fits your needs and grows with your business.
Premium Plan
$28 Per user/per month
billed annually at $336*
Everything in the Standard Plan, plus:
- All Standard Plan Features
- Unlimited Users
- Advance ReportingComing Soon
- Live Call Monitoring
- Detailed Realtime Dashboard
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Download the Mobile App
Stay connected on the go with Calilio’s mobile app. Access calls, messages, and voicemails anytime, anywhere
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
Transform Your Business Telephony with Calilio
Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.
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