How to Call from Vietnam to the US? A Step-By-Step Guideline
The USA is a global business hub, offering numerous opportunities for people from all around the world, including Vietnam, to expand their business and build valuable partnerships. Plus, with over 1.3 million Vietnamese immigrants in the US, individuals and businesses from Vietnam frequently contact the US.
While calling is an easy way to connect, many still struggle when dialing international phone numbers, as it involves dialing different unique prefixes in a specific sequence.
In this guide, we’ll walk you through everything you need to know about how to call from Vietnam to the US.
Things to Know While Calling the US from Vietnam
While making a call from Vietnam to the US, you need to know Vietnam’s exit code as well as the US country code, area code, and the recipient’s phone number (subscriber number).
- Vietnam’s Exit Code: Vietnam's international exit code is “00”. You can also replace this code with “+” while calling from a mobile phone. This code signals your telephone network that you’re making an international call.
- US Country Code: The US country code is 1. It directs your call towards the US telephony network.
- US Area code: The US has over 300 area codes (3-digits). You must know the accurate area code of your intended region to ensure the call connects accurately.
Some popular cities and their area codes in the United States are:
| Dallas, Texas | 214, 972, 469 |
| Chicago, Illinois | 312, 773, 872 |
| Phoenix, Arizona | 602, 480, 623 |
| San Diego, California | 619, 858 |
| Las Vegas, Nevada | 702, 725 |
| Atlanta, Georgia | 404, 470, 678, 770 |
| Miami, Florida | 305, 786 |
| Washington, D.C. | 202 |
Get A Virtual Number To Call the US From Vietnam At An Affordable Price!
Get on Play Store
Calilio dialer for Browser
Get on App Store
How to Call the US from Vietnam?
To call from Vietnam to the US, dial Vietnam’s exit code, followed by the US country code, the area code of the specific city, and the local number.
- Step 1 - Dial Vietnam’s Exit Code “00” or “+”.
- Step 2 - Dial the US country code, “1”.
- Step 3 - Dial the local area code of the region.
- Step 4 - Dial Phone Number
For Example:
To call a landline number in Austin, Texas, dial 00 1 512 123456X or +1 512 123456X, where 512 is Austin’s area code and 123456X is the landline number.
Similarly, to call a mobile number in Manhattan, New York, dial 00 1 212 987654X or +1 212 987654X, where 212 is Manhattan’s area code and 987654X is the mobile number.
(Note: To call a US toll-free number from Vietnam, enter the toll-free prefix and the 7-digit subscriber’s number.)
How to Reduce Cost When Calling from Vietnam to the US?
For low-cost international calls to the US from Vietnam, consider using a VoIP phone system or internet-based calling apps, international calling cards, or Vietnam Carrier with special offers.
What is the Best Time to call the US from Vietnam?
The best time to call the US from Vietnam is during the US’s business hours, i.e., between 9 AM and 5 PM. However, you can call at any other appropriate time if it is a personal call.
Additionally, the US has four primary time zones, Eastern, Central, Mountain, and Pacific, compared to Vietnam’s only one, Indochina Time. So, you must also consider the time zone differences to ensure your call connects at the right time.
Here is a table showing the best time to call the US from Vietnam depending on the US time zones.
USA Time Zone | Time Difference | Best Time to Call from Vietnam |
Eastern | Vietnam is 12 hours ahead | 9:00 PM – 5:00 AM |
Central | Vietnam is 13 hours ahead | 10:00 PM – 6:00 AM |
Mountain | Vietnam is 14 hours ahead | 11:00 PM – 7:00 AM |
Pacific | Vietnam is 15 hours ahead | 12:00 AM – 8:00 AM |
Note: The above-mentioned time is subject to the time variations during the daylight saving times in the US.
VoIP and Internet-Based Calling Services
Online platforms like Facebook Messenger, Instagram, and Snapchat are some popular social media platforms offering zero-cost calling services. However, both parties must use the same app to make the calls.
Similarly, VoIP service providers offer a virtual phone number, which allows you to make calls over the internet. They typically offer lower costs for international calls compared to the traditional carriers.
International Calling Cards
International calling cards are prepaid cards that come with specific charges that you can use to dial international numbers. Once you purchase a card, simply dial an access number, enter your PIN, and dial the US phone number you wish to reach.
However, be sure to check the card for per-minute rates, potential fees, and expiration dates, as these can vary between providers and calling destinations.
Carrier Providers with Special Packages
Vietnam telephone carriers like Viettel, VinaPhone, and MobiFone offer special packages for international calls, including the US, at discounted rates.
For instance, MobiFone offers different packages, such as TQT49, TQT99, TQT199, and TQT299 for low-rate international calls. After subscribing to any of these plans, simply enter 1313 before the US phone number format (1313 + 00 + 1 + Area Code + Phone Number) to make a low-cost call.
Conclusion
Calling the US from Vietnam is straightforward once you understand the correct dialing format and time zone differences. Additionally, by using VoIP services or internet-based calling apps, you can significantly reduce the cost of international calls. Upgrade to Calilio’s cloud telephony for affordable international calls.
Use Code CALILIOXMAS25 to unlock your Christmas savings!
Unlimited Virtual Numbers – Local, Mobile & Toll-Free from 100+ Countries
Free USA/Canada Number + $1 Credit After Subscription
Crystal-Clear Calls Starting at Just $0.0153/min
24/7 Human Support – Because Great Service Never Takes a Holiday
Author: Sabina
Title: 10 Best CloudTalk Alternatives in 2026 | Top Competitors
Meta Description: Explore the top 10 CloudTalk alternatives in 2026. Compare pricing, features, pros, and cons to find the best VoIP phone system for your business.
URL: https://www.calilio.com/blogs/best-cloudtalk-alternatives
Top CloudTalk Alternatives & Competitors for Your Business <h1>
CloudTalk has been a popular choice for businesses seeking a cloud-based phone system, offering a range of features like call management, analytics, and integrations. However, as businesses expand, their communication needs often become more demanding. In such cases, CloudTalk may no longer be the best fit.
Whether it’s the pricing, feature limitations, or the need for more customization, many businesses eventually look for alternatives to CloudTalk. If you’re considering a switch, you’re in the right place.
In this article, we'll explore the 10 best alternatives to CloudTalk for businesses. We’ll also cover features, pricing, advantages, and limitations of each provider, helping you choose the solution that best fits your business.
[Methodology: The CloudTalk alternatives in this list were selected based on verified user reviews from platforms like G2, Capterra, and Trustpilot, as well as product documentation and feature comparisons. Each platform was evaluated on ease of use, core features, AI and reporting quality, integrations, customer support, and pricing transparency.]
Why Do Businesses Want to Switch from CloudTalk? <h2>
Many businesses switch from CloudTalk to other competitors due to its lack of advanced features on lower-tier plans, limited collaboration tools, and inconsistent call quality. Its complex pricing, basic support, and lack of flexibility make it less suitable for growing teams with advanced communication needs.
- Lack of Advanced Features in Basic Plans: CloudTalk’s lower-tier plans (Lite/Basic) only provide basic call functions. Advanced features like Interactive Voice Response (IVR), skill-based routing, CRM integrations, and analytics are only available on higher-tier plans. Businesses that need these features must upgrade to more expensive plans, increasing overall costs.
- Limited Collaboration Tools: CloudTalk lacks integrated video conferencing and team messaging features. Enterprises that want an all-in-one solution will need to depend on third-party apps for video calls and team collaboration, adding extra complexity.
- Inconsistent Call Quality and App Reliability: Users often report CloudTalk’s inconsistent call quality, such as latency, call drops, and poor audio. There are also issues with the reliability of the mobile and desktop apps, which can affect customer service, especially for high-volume teams.
- Pricing Complexity and Hidden Costs: The pricing model includes extra charges for features like call recording, international dialing, and analytics. As teams grow, these add-ons can make monthly costs harder to predict and control.
- Limited Support for Lower-tier Plans: Premium support, including dedicated account managers, is only available for CloudTalk’s higher-tier plans. Businesses on basic plans only have access to email and chat support, which can result in slower response times.
- Customization and Scalability: CloudTalk offers limited customization options. Companies with complex workflows or growth plans may find CloudTalk too rigid compared to other scalable platforms.
- User Interface: CloudTalk’s user interface is not as intuitive as some competitors'. This can be frustrating for businesses that need a more user-friendly experience.
CTA: [old style]
Experience Smarter, More Affordable Communication with Calilio!
Get Started
10 Best CloudTalk Alternatives & Competitors <h2>
Calilio, RingCentral, Nextiva, 8x8, Dialpad, JustCall, Aircall, CallHippo, 3CX, and Five9 are the top CloudTalk alternatives.
Calilio
Calilio, a cloud-based phone system, offers small businesses a more cost-effective alternative to CloudTalk. Starting at just $15 per user per month, Calilio’s pricing is significantly lower than CloudTalk’s basic plan, which starts at $34 per user per month. Additionally, its transparent pricing avoids the hidden charges often associated with scaling on CloudTalk.
Alongside its affordability, Calilio stands out by offering AI-powered call insights. Unlike CloudTalk, which charges extra for an AI Conversation Intelligence Add-on, Calilio integrates advanced features like sentiment analysis, call transcription, and call summaries directly within its plans.
Pros <h4>
- Affordable and pricing transparency
- Virtual numbers available from 100+ countries
- User-friendly interface
- Advanced AI-powered call reports
Cons <h4>
- Limited third-party integrations
RingCentral
RingCentral is a Unified Communications as a Service (UCaaS) platform, which combines voice, HD video conferencing, team messaging, and phone calls into one system, RingEX. While CloudTalk is strong in contact center voice services, it lacks key collaboration features like video meetings and team chat.
A major advantage of RingCentral over CloudTalk is its reliability. With a 99.999% uptime SLA, it guarantees less than six minutes of downtime per year. This level of service quality is essential for businesses that need continuous, uninterrupted service. RingCentral also supports over 300 integrations with popular CRMs (like Salesforce) and business apps, providing more scalability and flexibility than CloudTalk, which has fewer integrations.
Pros <h4>
- All-in-one communication solution
- Clear audio and video quality
- 300+ integrations with popular CRMs and business apps
Cons <h4>
- Occasional software glitches
- Issues with shared numbers for texting
Nextiva
Nextiva has proved itself as a strong alternative to CloudTalk, particularly for businesses that prioritize reliable communication and exceptional customer support. It focuses on providing consistent call quality, making it an excellent choice for industries like finance, healthcare, and B2B sales, where uninterrupted communication is critical. This is a significant advantage over CloudTalk, where users often report issues with call quality and app reliability.
Nextiva is also well-known for its outstanding customer service. The platform offers personalized, responsive support to all its clients, regardless of the plan they are on. While CloudTalk reserves live support for premium customers, Nextiva ensures that every user receives dedicated onboarding assistance and access to tech support.
Pros <h4>
- Responsive customer support
- Remote work flexibility
- Strong network stability and reliability
Cons <h4>
- Limited features on basic tiers
- Confusing billing practices
8x8
8x8 offers businesses a global, all-in-one communications solution. Unlike CloudTalk, which focuses primarily on contact center services, 8x8 combines UCaaS and CCaaS into one platform. This means businesses can handle both internal communications (phone, video, chat) and customer engagement on a single, secure system.
What truly sets 8x8 apart from CloudTalk is its superior global infrastructure, with Global Reach®. It provides direct Public Switched Telephone Network (PSTN) connectivity in over 55 countries and local numbers in 120+ countries. This ensures businesses get top-notch voice quality and stay compliant with local regulations, no matter where they operate.
Pros <h4>
- Built-in virtual fax
- Health Insurance Portability and Accountability Act (HIPAA) compliance for strict data privacy
- UCaaS and CCaaS in one platform
Cons <h4>
- Inconsistent customer support
- Unexpected automatic annual renewals
CallHippo
CallHippo is an affordable VoIP phone system for businesses that prioritize call monitoring and performance evaluation. While CloudTalk offers standard call management, CallHippo offers more advanced and user-friendly options for supervisory management. Its real-time dashboards and detailed analytics allow managers to track agent metrics and overall team performance without complex setups.
CallHippo also excels with its reliable mobile app, making it a top choice for businesses with remote teams or a mobile workforce. The mobile app is known for its intuitive design and consistent performance, allowing sales reps, field agents, and support teams to access all key features from their devices.
Pros <h4>
- Reliable mobile app
- Virtual local and toll-free numbers
- Affordable for startups and small businesses
Cons <h4>
- Issues with billing transparency
- Frequent missed calls and call delays
Dialpad
Dialpad transforms business communication with an AI-first approach, placing robust AI tools at the core to enhance team performance. Unlike CloudTalk, where AI features like call transcription and sentiment analysis are locked behind expensive add-ons, Dialpad includes these advanced tools in its basic plan.
Powered by its Voice Intelligence (VI) engine, known as DialpadAI, Dialpad offers businesses real-time transcription, post-call summaries, and customer sentiment analysis. This enables managers to track agent performance, pinpoint areas for improvement, and provide real-time coaching, all while eliminating the surprise fees typically associated with CloudTalk.
Pros <h4>
- Powerful, built-in AI features
- Multi-device flexibility
- HD audio quality
Cons <h4>
- High taxes and regulatory costs
- Limited CRM/third-party app integrations
JustCall
JustCall is designed for better CRM integrations, streamlined workflows, and complete messaging features. Unlike CloudTalk, which limits CRM integrations and advanced automation to higher tiers, JustCall offers seamless two-way integration with over 100 CRMs, including HubSpot and Pipedrive. This makes it ideal for teams that rely on real-time data syncing and automated call logging within their CRM system.
JustCall also provides omnichannel messaging, offering bulk SMS campaigns, SMS bots, and WhatsApp support. While CloudTalk charges extra for WhatsApp integration and restricts SMS usage, JustCall includes these tools as part of its core features, making it perfect for businesses that need efficient, automated customer engagement.
Pros <h4>
- Supports SMS, email, and WhatsApp messaging
- Extensive CRM and app Integrations
- Intuitive interface and easy setup
Cons <h4>
- Frequent call drops
- Calls continued on other devices after pickup
Aircall
Aircall is a suitable cloud telephony solution for companies that value ease of use, instant deployment, and a clean interface. It provides an intuitive dashboard that allows teams to get up and running quickly. CloudTalk, in comparison, can feel complex, especially with routing and administration.
Aircall also excels with its advanced collaborative calling features, such as shared call inboxes, call commenting, and task assignment. These tools simplify workflows by letting agents manage missed calls and voicemails in a central inbox, where any available agent can pick up follow-ups. Agents can also leave internal notes or assign tasks directly within the dashboard, reducing the need for separate messaging apps.
Pros <h4>
- Strong integrations with tools like Salesforce and HubSpot
- Highly flexible for different business needs
- Simple and user-friendly interface
Cons <h4>
- Slow load times
- High data usage on mobile without Wi-Fi
3CX
3CX is a powerful CloudTalk alternative for businesses, offering cost-efficiency and deployment flexibility. Unlike CloudTalk, which operates solely in the cloud, 3CX offers a complete unified communications suite that can be hosted either on-premise or on private clouds like AWS, Azure, or Google Cloud. This flexibility makes 3CX a great option for businesses with existing IT infrastructure or those that prefer managing their own system for long-term cost savings.
Another key advantage of 3CX over CloudTalk is its pricing model. It offers a free "SMB Free" plan for up to 10 users, which is a great option for small businesses seeking an entry-level phone system without the upfront costs. Similarly, 3CX’s pricing is based on simultaneous calls (SC), meaning businesses only pay for the number of calls they expect to handle at one time, rather than paying for each user.
Pros <h4>
- Flexible deployment options
- Cost-effective with a free SMB plan for up to 10 users
- Consistent audio quality
Cons <h4>
- Confusing and rigid pricing
- Complex setup for beginners
Five9
Five9 stands out as a reliable CloudTalk alternative for large, high-volume contact centers. While CloudTalk is a solid solution for small to mid-sized companies, Five9 is designed to handle the scale and demands of enterprise-level contact centers. Its Workforce Optimization (WFO) suite, which includes quality management and performance monitoring, gives businesses complete control over workflows and ensures that agents consistently perform at their best.
Another powerful feature of Five9 is its Intelligent Virtual Agents (IVAs), powered by Natural Language Processing (NLP). These AI-driven agents can handle multi-step customer interactions, such as payment processing or appointment scheduling, with ease. When needed, they seamlessly transfer the conversation to a human agent, ensuring smooth customer service.
Pros <h4>
- Advanced AI automation
- Scalable and highly customizable for enterprise needs
- Omnichannel support
Cons <h4>
- Costly for small businesses
- Occasional login errors and system glitches
Comparison Between the Best CloudTalk Alternatives <h2>
Conclusion <h2>
CloudTalk may serve as a reliable communication tool, but it has limitations that many growing businesses find difficult to overcome. With essential features like IVR and call analytics locked behind higher-tier plans, CloudTalk's pricing can quickly become unpredictable as your business scales. Additionally, users often face issues with inconsistent call quality and app reliability, which can impact overall customer experience.
The alternatives highlighted above address these shortcomings with a range of features, from advanced AI to robust collaboration tools and cost-effective pricing models. By evaluating each platform's unique strengths and weaknesses, you can find the solution that best suits your organization's needs.
If you're seeking an affordable and feature-packed alternative, Calilio offers the right balance of performance, flexibility, and cost. Starting at just $15 per user per month, it includes AI-powered call reports, virtual numbers from over 100 countries, and call routing—all in one platform. With its user-friendly interface and scalable pricing, Calilio can grow with your business and help you achieve superior customer service without the hidden costs.
Make the switch to Calilio today!
FAQs <h2>
What matters most when comparing CloudTalk alternatives?
When comparing CloudTalk alternatives, the most important factors to consider are pricing transparency, the range of features offered, and integration options. Additionally, customer support, call quality, and user interface design play a significant role in ensuring the solution is reliable and user-friendly.
How can I switch from CloudTalk to another provider?
To switch from CloudTalk, first select a provider that meets your business needs and budget. Then, port your existing business numbers, set up users and call settings, and cancel your CloudTalk subscription once everything is live.
Are CloudTalk alternatives more affordable?
Yes, many CloudTalk alternatives are more affordable, especially for small businesses. Platforms like Calilio offer competitive pricing starting at just $15 per user per month, which is much lower than CloudTalk’s plans.
Link from: https://www.calilio.com/blogs/talkdesk-alternatives
Above <7. Genesys >
Also Read: 10 Best CloudTalk Alternatives | Top Competitors
Author: Sabina
Keywords
Volume
KD%
cloudtalk alternatives
90
17
alternatives to cloudtalk
90
11
cloudtalk alternative
30
12
cloudtalk competitors
70
14
alternative to cloudtalk
20
–
Title: 10 Best CloudTalk Alternatives in 2026 | Top Competitors
Meta Description: Explore the top 10 CloudTalk alternatives in 2026. Compare pricing, features, pros, and cons to find the best VoIP phone system for your business.
URL: https://www.calilio.com/blogs/best-cloudtalk-alternatives
Top CloudTalk Alternatives & Competitors for Your Business <h1>
CloudTalk has been a popular choice for businesses seeking a cloud-based phone system, offering a range of features like call management, analytics, and integrations. However, as businesses expand, their communication needs often become more demanding. In such cases, CloudTalk may no longer be the best fit.
Whether it’s the pricing, feature limitations, or the need for more customization, many businesses eventually look for alternatives to CloudTalk. If you’re considering a switch, you’re in the right place.
In this article, we'll explore the 10 best alternatives to CloudTalk for businesses. We’ll also cover features, pricing, advantages, and limitations of each provider, helping you choose the solution that best fits your business.
[Methodology: The CloudTalk alternatives in this list were selected based on verified user reviews from platforms like G2, Capterra, and Trustpilot, as well as product documentation and feature comparisons. Each platform was evaluated on ease of use, core features, AI and reporting quality, integrations, customer support, and pricing transparency.]
Key Highlights:
CloudTalk is a popular cloud-based phone system offering Voice over Internet Protocol (VoIP) services for businesses.
Many businesses look for alternatives due to CloudTalk's high pricing, lack of collaboration tools, inconsistent call quality, and complex pricing structure.
Calilio, RingCentral, Nextiva, 8x8, Dialpad, Aircall, and others are among the best CloudTalk alternatives.
Most CloudTalk competitors stand out for their AI-powered features, such as call transcription and sentiment analysis, transparent pricing, and advanced integrations with other business tools.
Why Do Businesses Want to Switch from CloudTalk? <h2>
Many businesses switch from CloudTalk to other competitors due to its lack of advanced features on lower-tier plans, limited collaboration tools, and inconsistent call quality. Its complex pricing, basic support, and lack of flexibility make it less suitable for growing teams with advanced communication needs.
Lack of Advanced Features in Basic Plans: CloudTalk’s lower-tier plans (Lite/Basic) only provide basic call functions. Advanced features like Interactive Voice Response (IVR), skill-based routing, CRM integrations, and analytics are only available on higher-tier plans. Businesses that need these features must upgrade to more expensive plans, increasing overall costs.
Limited Collaboration Tools: CloudTalk lacks integrated video conferencing and team messaging features. Enterprises that want an all-in-one solution will need to depend on third-party apps for video calls and team collaboration, adding extra complexity.
Inconsistent Call Quality and App Reliability: Users often report CloudTalk’s inconsistent call quality, such as latency, call drops, and poor audio. There are also issues with the reliability of the mobile and desktop apps, which can affect customer service, especially for high-volume teams.
Pricing Complexity and Hidden Costs: The pricing model includes extra charges for features like call recording, international dialing, and analytics. As teams grow, these add-ons can make monthly costs harder to predict and control.
Limited Support for Lower-tier Plans: Premium support, including dedicated account managers, is only available for CloudTalk’s higher-tier plans. Businesses on basic plans only have access to email and chat support, which can result in slower response times.
Customization and Scalability: CloudTalk offers limited customization options. Companies with complex workflows or growth plans may find CloudTalk too rigid compared to other scalable platforms.
User Interface: CloudTalk’s user interface is not as intuitive as some competitors'. This can be frustrating for businesses that need a more user-friendly experience.
CTA: [old style]
Experience Smarter, More Affordable Communication with Calilio!
Get Started
10 Best CloudTalk Alternatives & Competitors <h2>
Calilio, RingCentral, Nextiva, 8x8, Dialpad, JustCall, Aircall, CallHippo, 3CX, and Five9 are the top CloudTalk alternatives.
Calilio
Calilio, a cloud-based phone system, offers small businesses a more cost-effective alternative to CloudTalk. Starting at just $15 per user per month, Calilio’s pricing is significantly lower than CloudTalk’s basic plan, which starts at $34 per user per month. Additionally, its transparent pricing avoids the hidden charges often associated with scaling on CloudTalk.
Alongside its affordability, Calilio stands out by offering AI-powered call insights. Unlike CloudTalk, which charges extra for an AI Conversation Intelligence Add-on, Calilio integrates advanced features like sentiment analysis, call transcription, and call summaries directly within its plans.
Pros <h4>
Affordable and pricing transparency
Virtual numbers available from 100+ countries
User-friendly interface
Advanced AI-powered call reports
Cons <h4>
Limited third-party integrations
RingCentral
RingCentral is a Unified Communications as a Service (UCaaS) platform, which combines voice, HD video conferencing, team messaging, and phone calls into one system, RingEX. While CloudTalk is strong in contact center voice services, it lacks key collaboration features like video meetings and team chat.
A major advantage of RingCentral over CloudTalk is its reliability. With a 99.999% uptime SLA, it guarantees less than six minutes of downtime per year. This level of service quality is essential for businesses that need continuous, uninterrupted service. RingCentral also supports over 300 integrations with popular CRMs (like Salesforce) and business apps, providing more scalability and flexibility than CloudTalk, which has fewer integrations.
Pros <h4>
All-in-one communication solution
Clear audio and video quality
300+ integrations with popular CRMs and business apps
Cons <h4>
Occasional software glitches
Issues with shared numbers for texting
Nextiva
Nextiva has proved itself as a strong alternative to CloudTalk, particularly for businesses that prioritize reliable communication and exceptional customer support. It focuses on providing consistent call quality, making it an excellent choice for industries like finance, healthcare, and B2B sales, where uninterrupted communication is critical. This is a significant advantage over CloudTalk, where users often report issues with call quality and app reliability.
Nextiva is also well-known for its outstanding customer service. The platform offers personalized, responsive support to all its clients, regardless of the plan they are on. While CloudTalk reserves live support for premium customers, Nextiva ensures that every user receives dedicated onboarding assistance and access to tech support.
Pros <h4>
Responsive customer support
Remote work flexibility
Strong network stability and reliability
Cons <h4>
Limited features on basic tiers
Confusing billing practices
8x8
8x8 offers businesses a global, all-in-one communications solution. Unlike CloudTalk, which focuses primarily on contact center services, 8x8 combines UCaaS and CCaaS into one platform. This means businesses can handle both internal communications (phone, video, chat) and customer engagement on a single, secure system.
What truly sets 8x8 apart from CloudTalk is its superior global infrastructure, with Global Reach®. It provides direct Public Switched Telephone Network (PSTN) connectivity in over 55 countries and local numbers in 120+ countries. This ensures businesses get top-notch voice quality and stay compliant with local regulations, no matter where they operate.
Pros <h4>
Built-in virtual fax
Health Insurance Portability and Accountability Act (HIPAA) compliance for strict data privacy
UCaaS and CCaaS in one platform
Cons <h4>
Inconsistent customer support
Unexpected automatic annual renewals
CallHippo
CallHippo is an affordable VoIP phone system for businesses that prioritize call monitoring and performance evaluation. While CloudTalk offers standard call management, CallHippo offers more advanced and user-friendly options for supervisory management. Its real-time dashboards and detailed analytics allow managers to track agent metrics and overall team performance without complex setups.
CallHippo also excels with its reliable mobile app, making it a top choice for businesses with remote teams or a mobile workforce. The mobile app is known for its intuitive design and consistent performance, allowing sales reps, field agents, and support teams to access all key features from their devices.
Pros <h4>
Reliable mobile app
Virtual local and toll-free numbers
Affordable for startups and small businesses
Cons <h4>
Issues with billing transparency
Frequent missed calls and call delays
Dialpad
Dialpad transforms business communication with an AI-first approach, placing robust AI tools at the core to enhance team performance. Unlike CloudTalk, where AI features like call transcription and sentiment analysis are locked behind expensive add-ons, Dialpad includes these advanced tools in its basic plan.
Powered by its Voice Intelligence (VI) engine, known as DialpadAI, Dialpad offers businesses real-time transcription, post-call summaries, and customer sentiment analysis. This enables managers to track agent performance, pinpoint areas for improvement, and provide real-time coaching, all while eliminating the surprise fees typically associated with CloudTalk.
Pros <h4>
Powerful, built-in AI features
Multi-device flexibility
HD audio quality
Cons <h4>
High taxes and regulatory costs
Limited CRM/third-party app integrations
JustCall
JustCall is designed for better CRM integrations, streamlined workflows, and complete messaging features. Unlike CloudTalk, which limits CRM integrations and advanced automation to higher tiers, JustCall offers seamless two-way integration with over 100 CRMs, including HubSpot and Pipedrive. This makes it ideal for teams that rely on real-time data syncing and automated call logging within their CRM system.
JustCall also provides omnichannel messaging, offering bulk SMS campaigns, SMS bots, and WhatsApp support. While CloudTalk charges extra for WhatsApp integration and restricts SMS usage, JustCall includes these tools as part of its core features, making it perfect for businesses that need efficient, automated customer engagement.
Pros <h4>
Supports SMS, email, and WhatsApp messaging
Extensive CRM and app Integrations
Intuitive interface and easy setup
Cons <h4>
Frequent call drops
Calls continued on other devices after pickup
Aircall
Aircall is a suitable cloud telephony solution for companies that value ease of use, instant deployment, and a clean interface. It provides an intuitive dashboard that allows teams to get up and running quickly. CloudTalk, in comparison, can feel complex, especially with routing and administration.
Aircall also excels with its advanced collaborative calling features, such as shared call inboxes, call commenting, and task assignment. These tools simplify workflows by letting agents manage missed calls and voicemails in a central inbox, where any available agent can pick up follow-ups. Agents can also leave internal notes or assign tasks directly within the dashboard, reducing the need for separate messaging apps.
Pros <h4>
Strong integrations with tools like Salesforce and HubSpot
Highly flexible for different business needs
Simple and user-friendly interface
Cons <h4>
Slow load times
High data usage on mobile without Wi-Fi
3CX
3CX is a powerful CloudTalk alternative for businesses, offering cost-efficiency and deployment flexibility. Unlike CloudTalk, which operates solely in the cloud, 3CX offers a complete unified communications suite that can be hosted either on-premise or on private clouds like AWS, Azure, or Google Cloud. This flexibility makes 3CX a great option for businesses with existing IT infrastructure or those that prefer managing their own system for long-term cost savings.
Another key advantage of 3CX over CloudTalk is its pricing model. It offers a free "SMB Free" plan for up to 10 users, which is a great option for small businesses seeking an entry-level phone system without the upfront costs. Similarly, 3CX’s pricing is based on simultaneous calls (SC), meaning businesses only pay for the number of calls they expect to handle at one time, rather than paying for each user.
Pros <h4>
Flexible deployment options
Cost-effective with a free SMB plan for up to 10 users
Consistent audio quality
Cons <h4>
Confusing and rigid pricing
Complex setup for beginners
Five9
Five9 stands out as a reliable CloudTalk alternative for large, high-volume contact centers. While CloudTalk is a solid solution for small to mid-sized companies, Five9 is designed to handle the scale and demands of enterprise-level contact centers. Its Workforce Optimization (WFO) suite, which includes quality management and performance monitoring, gives businesses complete control over workflows and ensures that agents consistently perform at their best.
Another powerful feature of Five9 is its Intelligent Virtual Agents (IVAs), powered by Natural Language Processing (NLP). These AI-driven agents can handle multi-step customer interactions, such as payment processing or appointment scheduling, with ease. When needed, they seamlessly transfer the conversation to a human agent, ensuring smooth customer service.
Pros <h4>
Advanced AI automation
Scalable and highly customizable for enterprise needs
Omnichannel support
Cons <h4>
Costly for small businesses
Occasional login errors and system glitches
Comparison Between the Best CloudTalk Alternatives <h2>
Providers
Pricing Plans (Billed Monthly)
Features
Calilio
Standard: $15/user/month
Premium: $35/user/month
Enterprise (Custom)
AI-powered Call Reports
IVR (Interactive Voice Response)
Virtual Phone Numbers from 100+ Countries
Unified Callbox
RingCentral
Core: $30/user/month
Advanced: $35/user/month
Ultra: $45/user/month
SMS and MMS
Multi-level Auto Attendant
Advanced Call Monitoring
Team Messaging
Nextiva
Core: $36/user/month
Engage: $50/user/month
Power Suit: $75/user/month
Call Routing
Voicemail Transcription
Smart Call Routing
Mobile Integration
8x8
Contact Sales
Internet Faxing
Caller ID
File Sharing
Video Conferencing
CallHippo
Starter: $25/user/month
Professional: $40/user/month
Ultimate: $55/user/month
Enterprise (Custom)
Simultaneous Ringing
Voicemail
Hold Music
Call Queuing
Dialpad
Standard: $27/user/month
Pro: $35/user/month
Enterprise (Custom)
Screen Sharing
AI-powered Coaching
Call Forwarding
Workflow Automation
JustCall
Team: $39/user/month
Pro: $69/user/month
Pro Plus: $109/user/month
Business (custom)
Click-to-call
Voicemail Drop
Call Scoring
Call Transfer
Aircall
Essentials: $40/user/month
Professional: $70/user/month
Custom
Skill-based Routing
Power Dialers
Live Coaching
Warm Transfer
3CX
CX PRO: $350/8 simultaneous calls
3CX ENT/AI: $575/8 simultaneous calls
Hot Desking
WhatsApp Integration
Call Flow Designer
AI Receptionist
Five9
Digital: $119/month/seat
Core: $159/month/seat
Plus, Pro, & Enterprise (Custom)
Agent Call Scripting
Call Conferencing
Do Not Call Compliance
Web Callback
Conclusion
CloudTalk may serve as a reliable communication tool, but it has limitations that many growing businesses find difficult to overcome. With essential features like IVR and call analytics locked behind higher-tier plans, CloudTalk's pricing can quickly become unpredictable as your business scales. Additionally, users often face issues with inconsistent call quality and app reliability, which can impact overall customer experience.
The alternatives highlighted above address these shortcomings with a range of features, from advanced AI to robust collaboration tools and cost-effective pricing models. By evaluating each platform's unique strengths and weaknesses, you can find the solution that best suits your organization's needs.
If you're seeking an affordable and feature-packed alternative, Calilio offers the right balance of performance, flexibility, and cost. Starting at just $15 per user per month, it includes AI-powered call reports, virtual numbers from over 100 countries, and call routing—all in one platform. With its user-friendly interface and scalable pricing, Calilio can grow with your business and help you achieve superior customer service without the hidden costs.
Make the switch to Calilio today!
FAQs <h2>
What matters most when comparing CloudTalk alternatives?
When comparing CloudTalk alternatives, the most important factors to consider are pricing transparency, the range of features offered, and integration options. Additionally, customer support, call quality, and user interface design play a significant role in ensuring the solution is reliable and user-friendly.
How can I switch from CloudTalk to another provider?
To switch from CloudTalk, first select a provider that meets your business needs and budget. Then, port your existing business numbers, set up users and call settings, and cancel your CloudTalk subscription once everything is live.
Are CloudTalk alternatives more affordable?
Yes, many CloudTalk alternatives are more affordable, especially for small businesses. Platforms like Calilio offer competitive pricing starting at just $15 per user per month, which is much lower than CloudTalk’s plans.
Link from: https://www.calilio.com/blogs/talkdesk-alternatives
Above <7. Genesys >
Also Read: 10 Best CloudTalk Alternatives | Top Competitors
Frequently Asked Questions
How to call the US from Vietnam using VoIP?
To call the US from Vietnam using a VoIP service, register and sign in to your account, open the dialer in the app, dial your desired US number, and then hit the Call button.
Can I call from Vietnam to the US for free?
Can I call the US from Vietnam without an internet connection?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
Stay in the loop
Get the latest call insights, trends, and updates delivered straight to your inbox.
By subscribing, you agree to receive updates from Calilio.
You can unsubscribe anytime.
Phone numbers
Get International Phone Numbers
Singapore
|Australia
|New Zealand
